Terms & Conditions

These Terms and Conditions (“Agreement”) govern the relationship between Insight Software Solutions Pty Ltd, an Australian software company, and its clients in relation to software design and development services. By engaging our services, clients agree to abide by the following terms and conditions:

1. Scope of Work:
a. The scope of work, including deliverables, timelines, and pricing, will be defined in a separate agreement or statement of work (SOW).
b. Any changes or additions to the scope of work must be documented and approved by both parties in writing.

2. Payment Terms:
a. Clients are responsible for timely payment of all agreed fees and charges.
b. Payment terms and methods will be outlined in the SOW or invoice.
c. In the event of late payment, we reserve the right to suspend work until payment is received.

3. Intellectual Property:
a. Any intellectual property rights associated with the software developed will remain the property of the client.
b. We retain the right to use generic code, libraries, and knowledge gained during the project for future projects.

4. 100% Money Back Guarantee:
a. We offer a 100% money back guarantee to provide peace of mind to our clients.
b. If, within the initial phase of the project, the client is not satisfied with the progress or quality of work delivered, they may request a refund.
c. The request for a refund must be made in writing, explaining the reasons for dissatisfaction.
d. Upon receiving the refund request, we will review the concerns and make a determination.
e. If the refund request is approved, we will refund 100% of the fees paid by the client for the specific project.
f. The refund does not include any third-party costs or expenses incurred during the project.
g. The money back guarantee is applicable only during the initial phase of the project and does not apply once the project progresses beyond the initial phase.
h. The client must adhere to all agreed-upon payment terms and conditions to be eligible for the money back guarantee.

This 100% Money Back Guarantee ensures that our clients have the opportunity to evaluate our services without any financial risk. We are committed to delivering high-quality software design and development solutions and providing complete customer satisfaction.
5. Confidentiality:
a. Both parties agree to treat all confidential information shared during the project as strictly confidential.
b. Confidential information shall not be disclosed to any third party without prior written consent.

6. Warranty and Support:
a. We provide a warranty period for our software development services, during which we will rectify any defects or errors free of charge.
b. After the warranty period, ongoing support and maintenance services can be agreed upon separately.

7. Limitation of Liability:
a. We will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the software developed.
b. Our liability is limited to the fees paid by the client for the specific software development services.

8. Termination:
a. Either party may terminate the project by providing written notice in the event of a material breach of this Agreement.
b. In the case of termination, the client will be responsible for paying for services rendered up to the termination date.

9. Governing Law and Jurisdiction:
This Agreement shall be governed by and interpreted in accordance with the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.
By engaging our software design and development services, clients acknowledge that they have read, understood, and agreed to these Terms and Conditions.